FDIC Consumer News
SCAM ALERT FROM THE BETTER BUSINESS BUREAU: Consumers receive fake texts & calls appearing to be from a bank (October 17, 2012)
Consumers prompted to provide personal information
AUSTIN, Texas - Sept. 14, 2012 -- The names of prominent banks, such as Bank of America and Wells Fargo, are fraudulently being used in an attempt to steal consumers personal information. Better Business Bureau reminds consumers to never provide personal information to anyone you do not know. Consumers are receiving both text messages and phone calls that appear to be from a bank. These texts and phone calls lead consumers to believe there is an issue with their bank account or bank card and immediate action is required.
When called by these scammers, consumers are asked to provide their personal information, such as their Social Security number and bank account information, to "confirm" they are the authorized account holder.
Text messages consumers are receiving provide a number for consumers to call, or a web link. When victims call the number, an automated message claims their debit card has been "limited due to internal security error." It goes on to instruct the consumer to press '1' to avoid debit card suspension. Consumers who do so are directed to enter their 16-digit debit card number.
If you receive a text or call such as these, BBB advises:
Do not give out your personal information.
If you believe there is an issue with your bank, call them directly.
Do not respond to the text or click on any links provided.
Contact your phone provider to block any suspicious numbers the texts or calls are originating from.
If you have already fallen victim to this scam, contact your financial institution immediately.
To check the reliability of a company and find trustworthy businesses, visit bbb.org.
Fraudulent e-mails claiming to be from the FDIC are in circulation (July 19, 2011)
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent emails that have the appearance of being from the FDIC.
The emails appear to be sent from various "@fdic.gov" e-mail addresses, such as firstname.lastname@example.org, "email@example.com," or "firstname.lastname@example.org."
They have various subject lines such as "Update for your banking account," "ACH and Wire transfers disabled," and "Banking security update."
The fraudulent messages state:
Your account ACH and Wire transactions have been temporarily suspended for your Security, due to the expiration of your security version. To download and install the newest Updates, follow this link. As soon as it is set up, your transaction abilities will be fully restored. Best regards, Online security department, Federal Deposit Insurance Corporation."
These emails and links are fraudulent and were not sent by the FDIC. Recipients should consider these emails an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should NOT access the link provided within the body of the emails and should NOT install any related files or software updates.
Financial institutions and consumers should be aware that these fraudulent emails may be modified over time with other subject lines, sender names, and narratives. The FDIC does not directly contact bank customers, nor does the FDIC request bank customers to install software upgrades.
Information about counterfeit items, cyber-fraud incidents, and other fraudulent activity may be forwarded to the FDIC's Cyber-Fraud and Financial Crimes Section, 3501 North Fairfax Drive, CH-11034, Arlington, Virginia 22226, or transmitted electronically to email@example.com. Questions related to federal deposit insurance or consumer issues should be submitted to the FDIC using an online form that can be accessed at http://www2.fdic.gov/starsmail/index.asp.
For your reference, FDIC Special Alerts may be accessed from the FDIC's website at www.fdic.gov/news/news/SpecialAlert/2011/index.html . To learn how to automatically receive FDIC Special Alerts through email, please visit www.fdic.gov/about/subscriptions/index.html .